Code 37 Error
The error message will almost always display in the following way: Details on Device Manager error codes like this one are available in the Device Status area in the device’s properties: How to View a Device’s Status in Device Manager. The Code 37 error could apply to any hardware device in Device Manager. However, most of these errors appear on optical drives like Blu-ray, DVD, and CD drives, as well as video cards and USB devices.
How to Fix a Code 37 Error
Follow these steps in the order they’re given below to try the simpler solutions first. Please let us know if you’ve fixed a Code 37 error using a method that we don’t have above. We’d like to keep this page as updated as possible. It’s possible that the error Code 37 you’re seeing was caused by a temporary problem with the hardware. If so, a restart of your computer might be all you need to fix it. Undo the change if you can, restart your computer, and then check again for the error. Depending on the changes you made, some solutions might include:
Removing or reconfiguring the newly installed device Rolling back the driver to a version prior to your update Using System Restore to undo recent Device Manager related changes
If you have an old device, it might only work on a slower USB port, in which case—if your computer has both—you can swap the device from a faster port like 3.0, to a slower one like 2.0. To do this, open Device Manager and then right-click or tap-and-hold on the device, go to Properties and then open the Driver tab, and choose Uninstall Device. When finished, go to Action > Scan for hardware changes to force Windows to look for new drivers. Figure out if you are running a 32-bit or 64-bit version of Windows. You will need that information. If your computer is less than 5 years old, you are likely running 64-bit Windows. Some users have reported Code 37 issues that couldn’t be solved by a driver reinstall, but did go away after running the System File Checker tool. This means that at least some errors might be caused by issues with Windows itself. While not very likely, it is also possible that the device isn’t compatible with your version of Windows. This might be an issue if the hardware with the Code 37 error was manufactured many years ago, or if your hardware is newer, but your operating system is more than a version old. You can reference the Windows HCL for compatibility if you think this might apply to you.
Need More Help?
If you’re not interested in fixing this Code 37 problem yourself, see How Do I Get My Computer Fixed? for a full list of your support options, plus help with everything along the way like figuring out repair costs, getting your files off, choosing a repair service, and a lot more.
